01
Start here
Operational support
Send context.
Keep secrets out.
Email support@getpincr.com for setup questions, evaluation support, operational issues, or bounded staging deployment requests.
Enough to reproduce
RF version or commit, deployment environment, command or integration, and redacted logs or evidence identifiers.
Anything sensitive
Never send credentials, private keys, production data, or unredacted secrets.
Support availability and deployment acceptance are separate from internal certification evidence.